messagemedia today

Established in 2000 and based in Melbourne, messagemedia provides IT solutions that harness the world’s fastest growing communication channel…. mobile messaging.

Our focus is helping clients adapt and prosper in a mobile world. To achieve this, we work to a simple plan, we put Customer Experience above everything else – if the user’s happy, the rest will follow.

To make it happen we begin by acknowledging an abiding fact – a company’s most valuable resources are the people that work there, and at messagemedia, we only hire the best. We’re not a conventional company with a lot of rules and structures, and we don’t intend to become one. Experience tells us that providing talented individuals with a supportive team environment and the tools they need to reach their potential will generate the best results.

Delivering and measuring excellence

Every messagemedian has a passion for excellence. You could say it’s the central thread in our company DNA, and we harness it to generate outstanding results for clients. This of course is an easy claim to make, but we know it’s not what we say that counts - we’re judged on the real-world outcomes we deliver, and as such, we work to a range of key performance indicators (KPIs) that keep us focused on what really matters, customer outcomes.

We make these KPIs visible so you can form your own opinion on our performance:

• Actual client outcomes
• 100% reliability guarantee
• Customer support documentation
• Privacy and security
• Company growth rate
• messagemedia team surveys
  

To see for yourself how we use these KPIs to measure performance click here.

messagemedia is growing rapidly, we’ve been recognised in the Deloitte Fast 50 Tech Awards for 3 years in a row, but we’re committed to maintaining a ‘small business’ culture. By striving for excellence, listening to our market and living our values, we believe we’ll earn the right to serve our clients… today and in the future.