Feedback & Surveys

You can get immediate feedback from customers using SMS. It’s quick and easy to send out surveys or follow-up messages requesting an SMS review. By using keywords and prompts, you can have customers rate their experience, their salesperson, the product they bought or the service they received. SMS reviews can differentiate your business and make it unique. Survey programs that use SMS are quick and easy to implement and allow you to measure customer feedback on any aspect of your business anytime.

Choose MessageMedia for Feedback & Surveys

TECHNOLOGY

Our cutting-edge SMS Technology can deliver your bulk alerts faster than anyone else can.

INTEGRATION

We integrate seamlessly with a widest variety of business systems in use today.

SECURITY

Your Data Security and Privacy means everything to us.

What Our Customers Say

“Both the message delivery and customer service have been completely flawless.”

Express Mobile


Online Marketing,
Express Mobile

telemcom

TELECOM
“100% reliability means SMS is our preferred customer contact platform.”

Angus McDonald


National Marketing Manager,
Domain Partners

banking-nd-finance

FINANCE
“We immediately had customers responding to the SMS they received.”

Brendan Mason


Owner,
NewsXpress

retail

RETAIL

How to start sending SMS today

To start sending messages for your business, you need to have an account with us.

Accounts are created free of charge and you can even set one up yourself by signing up to a free trial.

You can of course give us a call if you rather discuss this with one of our specialists.

To support your business in sending SMS, we have three platform options for you:

  1. Web SMS: allows you to login to our Web SMS Manager and upload your own contacts, mail merge fields and use preset templates or create your custom messages.

  2. Email to SMS: allows you to send messages from your existing email programs. Simply send your email to mobilenumber@e2s.pcsms.com.au.

  3. SMS API: is an application interface to our SMS Gateway which you can integrate and enable “SMS Sending” for any business system you are using. We have 17 years of experience in this industry and a capable team in place which makes implementation a smooth journey.


Give us a call today and have a no obligation discussion with us.

WEB SMS

This option is perfect for business that want to login to a product and start sending straight away. Please visit Web SMS Page for a full product overview.

There are several features which will enhance your experience of sending SMS to your customers:

  1. 2-Way SMS: Turn your 1-way SMS to a 2-Way conversation. You can make use of reserved keyword feature to capture user options and their responses.
  2. Alpha Tags/Dedicated Numbers: Get receivers to identify senders instantly by sending from a reserved name or number
  3. Bulk SMS/Broadcast: Broadcast facility will allow you to send mass communication to a group of contacts while giving you an option to mail merge to personalize your messages.
  4. Reports and Analytics: We can generate reports for you that can give you visibility and stats around messages sent and received. If you have multiple roles within your account, then admin related reports and usage per user reports are also available for you.
  5. Delivery Report: Get confirmation on messages that have been delivered or received by the user.
  6. International Sending: We can send your messages globally at a very competitive rate giving you a one stop solution if your customer base is located globally.
  7. Landline Text to Voice: If you have a user base with lots of landline numbers and not many mobile phones then we can still reach out to them. We will convert your messages into a voice message and play that on a call to any landline user.

In addition, for a more detailed pdf guide on Web Manager please click here.

EMAIL TO SMS:

This is more suitable for businesses who prefer using an email client for editing messages and make use of contacts stored therein to send SMS. The only requirement is that each contact number should be saved with phonenumber@e2s.pcsms.com.au. Our server will receive your messages and convert it from Email to SMS and send it to your contact or distribution list. You can make use of mail merge in your email program for personalization.

Following features will enhance your experience of sending SMS via email:

  1. 2-Way SMS: Turn your 1-way SMS into a 2-Way conversation. You can receive replies to the inbox of your email notification.
  2. Alpha Tags/Dedicated Numbers: You can still send from a unique sender NAME.
  3. Bulk Processing: You can send to a distribution list from your email program and we will manage receiving these messages in bulk and sending to all your contacts.
  4. Flexible Formatting: Works with both HTML and Plain email formats
  5. Audit Trial: You can get details on all the messages sent from your email program within the SENT ITEMS of your program. Login to the WEBSMS Manager to get detailed reports from our servers.
  6. Landline Text-to-Voice: We can extend your reach by including landlines and the visually impaired by delivering your messages in text to voice
  7. International Sending: We can send your messages globally and expand the reach of the communication you are sending.

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