Customer Services

SMS is a cost-effective contact method and is great for notifying customers of special deals, promotions and competitions. With more customers coming through the door more often, revenue from planned and impulse purchases can increase significantly. Some of the simple ways with which you can get great results using SMS services for customers are: items ready for collection, advise people when product servicing is completed, inform customers when a delivery has been dispatched. Telling them that an invoice has been sent and is due for payment. Contact customers with marketing offers and discounts. Notify when new stock has arrived.

Choose MessageMedia for Customer Services

SERVICE EXCELLENCE

We have a passion for service and we are here to support you 24/7 via phones and emails.

EXPERIENCE

We have over 16 years of experience in SMS industry to support you and collaborate with your systems

MARKET LEADER

We are Australia’s leading provider for business messaging with a biggest customer base

What Our Customers Say

“I received outstanding support. It really makes a difference in my job to work with great people.”

Shortcuts


Marketing Manager,
Shortcuts

SOFTWARE

SOFTWARE
“Both the message delivery and customer service have been completely flawless.”

Express Mobile


Online Marketing,
Express Mobile

TELECOM

TELECOM
“Web SMS is an extremely effective customer service and marketing tool.”

David Bruder


Support Services Manager,
L & H Group

ENERGY

How to start sending SMS today

To start sending messages for your business, you need to have an account with us.

Accounts are created free of charge and you can even set one up yourself by signing up to a free trial.

You can of course give us a call if you rather discuss this with one of our specialists.

To support your business in sending SMS, we have three platform options for you:

  1. Web SMS: allows you to login to our Web SMS Manager and upload your own contacts, mail merge fields and use preset templates or create your custom messages.

  2. Email to SMS: allows you to send messages from your existing email programs. Simply send your email to mobilenumber@e2s.pcsms.com.au.

  3. SMS API: is an application interface to our SMS Gateway which you can integrate and enable “SMS Sending” for any business system you are using. We have 17 years of experience in this industry and a capable team in place which makes implementation a smooth journey.


Give us a call today and have a no obligation discussion with us.

WEB SMS

This option is perfect for business that want to login to a product and start sending straight away. Please visit Web SMS Page for a full product overview.

There are several features which will enhance your experience of sending SMS to your customers:

  1. 2-Way SMS: Turn your 1-way SMS to a 2-Way conversation. You can make use of reserved keyword feature to capture user options and their responses.
  2. Alpha Tags/Dedicated Numbers: Get receivers to identify senders instantly by sending from a reserved name or number
  3. Bulk SMS/Broadcast: Broadcast facility will allow you to send mass communication to a group of contacts while giving you an option to mail merge to personalize your messages.
  4. Reports and Analytics: We can generate reports for you that can give you visibility and stats around messages sent and received. If you have multiple roles within your account, then admin related reports and usage per user reports are also available for you.
  5. Delivery Report: Get confirmation on messages that have been delivered or received by the user.
  6. International Sending: We can send your messages globally at a very competitive rate giving you a one stop solution if your customer base is located globally.
  7. Landline Text to Voice: If you have a user base with lots of landline numbers and not many mobile phones then we can still reach out to them. We will convert your messages into a voice message and play that on a call to any landline user.

In addition, for a more detailed pdf guide on Web Manager please click here.

EMAIL TO SMS:

This is more suitable for businesses who prefer using an email client for editing messages and make use of contacts stored therein to send SMS. The only requirement is that each contact number should be saved with phonenumber@e2s.pcsms.com.au. Our server will receive your messages and convert it from Email to SMS and send it to your contact or distribution list. You can make use of mail merge in your email program for personalization.

Following features will enhance your experience of sending SMS via email:

  1. 2-Way SMS: Turn your 1-way SMS into a 2-Way conversation. You can receive replies to the inbox of your email notification.
  2. Alpha Tags/Dedicated Numbers: You can still send from a unique sender NAME.
  3. Bulk Processing: You can send to a distribution list from your email program and we will manage receiving these messages in bulk and sending to all your contacts.
  4. Flexible Formatting: Works with both HTML and Plain email formats
  5. Audit Trial: You can get details on all the messages sent from your email program within the SENT ITEMS of your program. Login to the WEBSMS Manager to get detailed reports from our servers.
  6. Landline Text-to-Voice: We can extend your reach by including landlines and the visually impaired by delivering your messages in text to voice
  7. International Sending: We can send your messages globally and expand the reach of the communication you are sending.

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