Drive customer engagement using mobile – a retail industry perspective

Posted by: Bing Han, MessageMedia

Flyers in the letterbox, window displays – it used to be pretty difficult to draw the right customers into your business and convert their interest into sales. But with online and mobile technologies, your stores and products are only a tap or click away. So how do we find, and keep, those customers with mobile … Continued

Operational efficiency in call centres with SMS

Posted by: Bing Han, MessageMedia

The call centre industry is evolving as it responds to changes in the global business environment. Economic pressures, new technologies, increased competition and customer behaviour are all affecting the landscape. CRM magazine explored the main goals for contact centres and found that across the board, call centres are looking for ways to reduce costs and … Continued

SMS for internal communications

Posted by: Bing Han, MessageMedia

Internal communications is a function responsible for effective, efficient and timely communication of business critical information to a workforce, it may help to achieve compliance, improve employee engagement and deliver improved business productivity. Good internal communication enables conversations up, down and across an organisation. Companies use a wide variety of channels to communicate business or … Continued

Managing your members with SMS

Posted by: Bing Han, MessageMedia

Organisations that rely on membership are under pressure- fewer people are joining, many are leaving and others are dissatisfied because what they are paying for is not living up to their expectations. In order to preserve and build membership, these businesses need to adapt to meet the changing needs of members and introduce programs that … Continued

2 Factor Authentication SMS for Peace of Mind

Posted by: Bing Han, MessageMedia

Smartphones have become a must have tool amongst today’s business professionals, with SMS in particular now one of the most popular ways we communicate with one another and online web browsing close to overtaking desktop as the preferred medium of choice. This naturally has given rise to concerns surrounding the security of online information and … Continued

How SMS Can Boost Your Bottom Line

Posted by: Bing Han, MessageMedia

Running a business is never an easy task, with multiple demands placed upon the modern business owner in our increasingly competitive world; from the proliferation of online competitors who are open 24/7, to a complex tax and regulatory environment, to ever increasing ways to communicate with customers and beyond. Thankfully, our MessageMedia SMS Gateway offers Australian … Continued

Payment Reminder SMS Solutions

Posted by: Bing Han, MessageMedia

When you run a busy business or organisation, “cash flow is king” as the old saying goes, and even a temporary disruption to your regular cashflow can cause serious problems. That’s why it’s imperative for customers and clients to pay on time, but in our hectic lives it’s easy to forget to pay an outstanding … Continued

SMS API

Posted by: Bing Han, MessageMedia

Unleash the power of SMS for your business with our MessageMedia SMS API, a simple yet powerful platform which delivers a superior Bulk SMS solution to meet even the most sophisticated operational needs. Reliable and scalable, with the ability to be customised to suit your specific requirements, our SMS API runs from the web, meaning … Continued

SMS Alerts

Posted by: Bing Han, MessageMedia

When you need to deliver a message in a hurry to particular individuals or notify a large group of people in an instant, a SMS alert is the most effective communication channel at your disposal. Whether it be communicating emergency evacuation information to residents of a small township about an impending bushfire threat, alerting casual … Continued

SMS Hospitality Solutions

Posted by: Bing Han, MessageMedia

Whether you run a busy restaurant in the CBD of a major capital city or a small bed and breakfast address miles away from the nearest big town, you’ll know very well the constant challenges of managing a diverse workforce whilst delivering superior customer service to attract return visits and boost your bottom line. That’s … Continued