We’ve worked with customers and partners to add automated SMS messaging to Customer Relationship Management (CRM) systems including Netsuite, Salesforce, ACT! and Microsoft Dynamics.
By integrating SMS, MessageMedia customers have been able to improve customer satisfaction and address customer issues quickly by leveraging mobile communications more fully.
SMS CRM integration allows businesses to derive even greater productivity in the cloud by;
- Tightly target merchandising and marketing promotions
- Optimising operations in sales force automation, customer service management and partner relations
- Improving cash flow, billing and collection
- Improving compliance and risk mitigation by using a standard template library
- Gaining real time business intelligence through improved customer profiling.
It can also result in reducing IT and call centre costs, as when SMS is integrated into CRM workflow processes it can help to ensure customers don’t have a reason to call. Inbound contact is often made when customers are confused or unsure as to what is going to happen when, or to check what is going on.
Beyond CRM, we’ve empowered customers to tap into the customer data in their accounting and billing systems – from MYOB and Quickbooks, to cloud solutions like Xero and Freshbooks, all the way up to SAP and Oracle.
Learn more from MessageMedia’s SMS experts and we’ll help you integrate SMS with your CRM.