24-7 Support for SMS Services

MessageMedia’s world-class SMS marketing support team is located entirely in-house, providing live support at no charge during business hours with email support coverage on weekends, and a 24-7 SMS services and marketing support option. With a follow-the-sun model and support centers in the US, UK, NZ and Australia we’re always here to help.

Accurate message delivery time is a critical success factor for SMS services and as our system is monitored 24-7, we guarantee our message gateway will be available. Our system architecture is designed to offer full redundancy and handle extreme volumes of messages.

99.95% gateway uptime

MessageMedia’s multiple gateway network in Australia and the USA is supported by a sophisticated monitoring system – we call it the ‘heartbeat’ – which can dynamically reroute messages if any given route is compromised. This enables us to deliver a 99.95% service quality guarantee, meaning you can focus on your core business while we ensure your messages are sent out quickly and reliably – every time.

Onshore and on-net

The MessageMedia SMS service routes messages onshore – it never leaves Australian shores, and is on-net allowing us to deliver the message faster and with the highest level of security.

Reliability and security

Our service is based on reliability and security – not the cheapest connection. We believe network quality is too important and we won’t compromise the integrity of your communication.