Customer Services

SMS is a cost-effective contact method and is great for notifying customers of special deals, promotions and competitions. With more customers coming through the door more often, revenue from planned and impulse purchases can increase significantly. Some of the simple ways with which you can get great results using SMS services for customers are: items ready for collection, advise people when product servicing is completed, inform customers when a delivery has been dispatched. Telling them that an invoice has been sent and is due for payment. Contact customers with marketing offers and discounts. Notify when new stock has arrived.

Choose MessageMedia for Customer Services


We have a passion for service and we are here to support you 24/7 via phones and emails.


We have over 16 years of experience in SMS industry to support you and collaborate with your systems


We are Australia’s leading provider for business messaging with a biggest customer base

What Our Customers Say

“I received outstanding support. It really makes a difference in my job to work with great people.”


Marketing Manager,


“Both the message delivery and customer service have been completely flawless.”

Express Mobile

Online Marketing,
Express Mobile


“Web SMS is an extremely effective customer service and marketing tool.”

David Bruder

Support Services Manager,
L & H Group



How to start sending SMS today

To start sending messages for your business, you need to have an account with us.

Accounts are created free of charge and you can even set one up yourself by signing up to a free trial.

You can of course give us a call if you rather discuss this with one of our specialists.

To support your business in sending SMS, we have three platform options for you:

  1. Web SMS: allows you to login to our Web SMS Manager and upload your own contacts, mail merge fields and use preset templates or create your custom messages.

  2. Email to SMS: allows you to send messages from your existing email programs. Simply send your email to

  3. SMS API: is an application interface to our SMS Gateway which you can integrate and enable “SMS Sending” for any business system you are using. We have 17 years of experience in this industry and a capable team in place which makes implementation a smooth journey.

Give us a call today and have a no obligation discussion with us.

Let us provide you with a no obligations quote based on

your volumes, priorities and other requirements