Case Studies in Retail SMS Marketing

SMS solutions for retail

MessageMedia provides SMS solutions for retail that harness the world’s fastest growing communication channel: mobile messaging. SMS is a simple, economical way for retailers to communicate with customers, staff, suppliers and other contacts.

Increase engagement and cut costs with SMS

With over 90% of messages opened within 30 seconds of delivery, SMS is the most effective way to increase engagement right across your business.  SMS messages are a secure and personal way to get in touch with your customers and staff, instantaneously providing all sorts of valuable content directly to their mobile device.

SMS can dramatically reduce your operating costs and improve productivity. It is far more cost-effective and much faster than calling, emailing or mailing your customers, staff and other contacts.  Integrated SMS can be used automate business processes, reduce staff overheads and improve efficiency right across your business.

Connect with customers

Connecting with your customers via SMS is a simple, cost-effective way to increase loyalty and drive revenue through repeat business.

  • SMS is ideal for marketing,  helping you reach large groups instantly
  • Engage customers with promotions and special deals
  • Send confirmation and updates about orders, deliveries and ‘back in stock’ notifications
  • Two-way SMS supports value added features such as opt out marketing, appointment scheduling and customer feedback
  • Send secure vouchers and coupons straight to your customer’s phones
  • Increase attendance at special events such as trade shows, exclusive shopping nights, VIP guest appearances and fashion parades.

Engage your staff

SMS is more effective than email, so you can be sure that your staff are receiving and reading your messages.  A single SMS can be sent to multiple handsets and staff can reply via SMS.

  • SMS for staff rostering gives you the responsiveness to receive notifications from staff and fill vacant roster slots, without needing to resort to expensive agency staff.
  • SMS can provide simple automated reminders ensuring that staff turn up for their shifts at the right time and in the right location.  All without increasing your administration costs.

SMS for your retail business

With MessageMedia’s easy to manage SMS retail solutions, you can get up and running quickly with the right SMS product for your retail business requirements.

  • Using Web SMS you can send and receive SMS messages from right from your web browser. You can compose messages, create schedules, and generate reports.   With nothing to download and no additional components to install, our web SMS service is available anytime and anywhere.
  • Email to SMS lets you use your favourite email system to send SMS messages to your staff and customers using your existing contact and get replies delivered right to your Inbox.
  • With our powerful SMS APIs you can integrate directly with your existing CRM systems, and automate your business processes and communications with a comprehensive range of APIs and SDKs. We provide full support for popular languages, Secure FTP, SMPP and third-party applications.

MessageMedia are the retail SMS experts

MessageMedia has the expertise and experience to service the retail industry.  We are Australasia’s largest and most robust business-grade SMS provider, with more than 18,000 business and government clients.  We have a Retail SMS price and service level option to suit any budget, talk to one of our SMS experts today to discuss your requirements and reap the benefits.