SMS casestudy travel hospitality

Case Studies in SMS Hospitality Solutions

SMS solutions for travel and hospitality

SMS is a fast and easy way for travel and hospitality service providers to communicate with patrons, guests, staff and other stakeholders. There are a number of SMS solutions that are perfect for hospitality and travel businesses including hotels, restaurants, casinos, catering groups, resorts, airlines, travel agencies and reservation service providers.

SMS text messaging is the most widely used data application in the world; and as a communication tool SMS is immediate, non-intrusive and interactive. Another benefit of SMS is that over 90% of SMS messages are read within 30 seconds. This high open rate is key in travel and hospitality because communication with staff and guests must be fast, timely and, importantly, on time.

Some applications for SMS solutions in travel and hospitality:

Communicate with your target market

  • SMS is a simple, non-intrusive way to connect with your customers and drive revenue through repeat patronage.
  • SMS patrons and guests with special deals, promotions and vouchers
  • SMS is available to everyone with a mobile phone

Booking confirmations

  • Relevant information can be sent directly to mobile handsets, it’s extremely user-friendly for the end user.
  • Use SMS to reach individuals and large groups instantaneously
  • SMS reminders can reduce booking no-shows by 25%

Communicate with your staff

  • Communicate quickly and easily with staff to provide the best level of service.
  • SMS reservation details, customers’ special needs and VIP arrival alerts to staff
  • Use SMS to administer work rosters

Use SMS to increase customer satisfaction and loyalty

  • SMS can replace call centres for reminders and updates to customers.
  • SMS loyalty program points, updates and ticketing/seating upgrade information
  • Send courtesy messages to thank customers for recent purchases and bookings

SMS solutions can help to deliver better service and lower costs which are critical in a market facing rising costs, shrinking margins and increased competition.

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